TOP 5 FAQs

Top 5 FAQs

Im going to ___________ (insert destination). Will a satellite phone work?

The Iridium network provides global coverage, the limitations are up to the Government entities. Countries such as India, Sudan, North Korea, Myanmar etc ban Satellite phones. This list is not the final determination. It is up to you the end user to verify the legality of a satellite phone wherever you are going. ... Read more

What is the difference between the Thuraya XT-PRO and the Thuraya XT-LITE?

The Thuraya XT-PRO is a feature-rich satellite phone which provides multiple supplementary functions, whereas the Thuraya XT-LITE is a scaled-down version that provides basic satellite services like calls and SMS in satellite mode.

How reliable are satellite phones?

Iridium is a military grade network, used by both the Canadian and US armies. The Iridium network consists of 66 Low Earth Orbiting satellites (to compare, GlobalStar has 18 satellites, Inmarsat has 3, Thuraya has 2). The Iridium network is considered to be 98% reliable.

Can I use a satellite phone in a car, at sea, in flight or in a building?

In a car: Yes, at slower speeds, with a complimentary auxiliary antenna kit.
At sea: Yes, best if used on deck, away from the vessels navigation equipment to minimize interference.
In flight: Yes, with a complimentary auxiliary antenna kit.
In a building: Not without an antenna kit. Subject to availability.

Are there any hidden costs?

No. All you pay is the advertised rate, airtime charges, shipping (waived on multi week rentals) and applicable taxes. We do not charge any activation fees.

When should I reserve my phone?

We recommend reserving your equipment as soon as you know your travel dates. Choose your start date at least 1-2 full business days prior to your departure excluding weekends and holidays to allow for any delivery delays. This will also allow us to 'overnight' a phone last minute if necessary (where available).